When my husband and I walked into the showroom Doug Gordon approached us right away and asked what he could help us with. We sat down and went through what type of vehicle we wanted and he pulled specifics up on his computer. He brought up one of the trucks for us to look at and explained it's features. We liked his attention and lack of pressure. One of the best things was that he talked to me since I am the who will be the primary driver. Another dealer only wanted to talk to my husband or thought I must be interested in an Equinox rather than a truck. Everything was ready when we went to pick up the truck and the few questions we had were answered.