I brought our 2017 Malibu in the recommended oil change and tire rotation, along with NYS Inspection and complete inspection of the brakes both front and back. I was uncertain if the brakes and calipers needed to be removed,cleaned and lubricated because our Rochester winters. The service writer Ed P. did an excellent job in writing up the instructions on what I required and would contact me if additional work was required. The service technician inspected the brakes and found them to be in excellent condition. He also went over the entire vehicle and made sure everything was working correctly. I am so impressed with the quality of work the staff at Van Bortel's and the way they treat their customers. You always know this dealership is there for you 100%. Thank you Kitty for running a great company!!