Service is always great. Rachel was wonderful to have as my service advisor. Sales on the other hand needs help. I was told a sales man would call me the next day and I am still waiting on a phone call. Wish sales was as great as there service depart
Staff unable to tell me what why and how an alerting signal is sounding They still are unable to tell me what it is. It has been an ongoing concern I have been trying to find answers for several visits. I feel they continue to drop the ball.
I have bought several new cars over the my years of driving and by far this was the best experience I have every had. I actually enjoyed the entire experience and did not feel I was pressured into making a deal.
We had a great experience. We went to look at the 19's but did not like them at all. We were planing on buying a RAM but they had the 18 Silverado sitting there that had just about every option we wanted and the salesman Matthew let us take a test ride. It had a quieter cab then the RAM and very comfortable seats that helped change our minds. 2 days later we picked up the truck and love it. It was a great experience and know the VanBortel name means great service after the sale. Here is a YouTube video I made about the Truck and purchase. https://youtu.be/iW5O0b5bokM Also my wife has Chemical Sensitivity Syndrome and can not tolerate any kind of chemical fragrance. She was amazed by how the dealership and sales staff were free of any fragrances that would cause her discomfort and breathing issues. It was an amazing experience and this is after my last 6 new vehicles were Fords.
I’ve been in multiple times in the last few months for a noise that kept coming back in my brakes. The team has always been very polite and friendly and gotten me in quickly for appointments. I’ve been offered loaners cars and have waited in the waiting room which is very pleasant and clean. I always get a call before anything is fixed to let me know what the problem is and if/what the cost will be. They never try to sell me things I don’t need and overall I have had a great experience!