We have bought 4 vehicles in 5 yrs here. Overall I feel things have been great but I think oil changes for free once and a while would be a nice perk. When I made my appt, I was told that my oil change and inspection would take 1 1/2 hrs. There was not a loaner available to me and that is a long time to sit in a dealer waiting for your vehicle. I opted to leave it and come back 2 hrs later and it was Just finished when I got there. It shouldn't matter the cost of the vehicle you buy either, some little perks would be nice.
My brake fluid light came on & I had to add about 12 0z. Of brake fluid. I asked to have it checked for leaks & was told there weren’t any leaks but I needed a new censor. Before I took it back I saw a fluid leak on my garage floor near a back tire & had to add a 12 oz. bottle of fluid again. I told them that at my next appointment & was told I needed a new caliper & also had a new censor put in. Obviously they didn’t check thoroughly for leaks at the 1 st appointment.
Susan, we're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact our team so we can learn more details and discuss options.
James - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I made an appointment early in the morning in hopes they would not be behind. I also registered as "waiting" in hopes it would move along quickly. A regular oil change service, tire rotation and wiper blades took over 2 hours which seems like a very long time considering what is being done. Everyone however was incredibly polite and helpful.