It was a very positive experience, Doug Gordon, our salesman was very helpful and took a lot of time answer our questions. Had us test drive the red line equinox, our choice, and the one below that to help us be sure we were picking the right vehicle. We have had previous experience with Van Bortel Chevrolet with my husband's corvette and have always been very satisfied and that is what took us there for the purchase of our new 2019 Equinox.
I had tires mounted and the transmission fluid changed. I feel the transmission fluid change was overpriced. The tires were about right. The service work was good. I had a one hour appointment but when they found out I was not waiting they took advantage and offered to be doon 4 1/2 hours later. They were almost done when they said they would be done. a little frustrating.
Everybody who owns a Corvette knows that Van Bortels is the place for sales and service. I don't trust anyone else to touch my car. My car was taken in for service right on time and actually was returned to me sooner than expected. I was able to talk with my tech. who performed the service, then was escorted by the service advisor to the front to sign the paperwork. Everyone involved was very friendly. I also got a followup email from the service director.
It was clear, simple and easy dealing with Van Bortel. The price they advertise is the price when you get there. The sales person was excellent. I had one who helped me over the phone discussing my wants and needs, and the other who worked with me for test driving, pricing and financing. I had my car the next day. Absolutely wonderful experience and would definitely recommend them to all.
I recently went in to have air put in my tires. A few minutes later I was told I had missed my inspection due 7 months ago. Aw Oh. That was the month I moved. We both had a good laugh about it. They took care of it for me and I was quickly on my way. They are a great service team and never disappoint.
We have now purchased our last 4 vehicles from the Van Bortel group. This was our second purchase from Van Bortel Chevrolet and, as we have come to expect, the experience was great. When we decided we wanted to look at a Silverado, we went to Van Bortel Chevrolet first. In fact, Van Bortel was the only dealer we visited. Our salesman, Tom Grimm, was professional and courteous. He answered all of our questions in a transparent and forthright manner. Van Bortel is definitely a different and much better experience when compared to many other dealerships.