I never met a service rep Like Nick in Macedon New York I would tell everybody I know to ask for him by name. Let me change that to I did tell everybody I know. Kitty needs to commend this gentlemen with his outstanding customer service.
We were going cancel the appointment I had for service on my truck due to my wife���s health issue and the corona virus. Your service department offered to come and pickup the truck and he arrived with a mask on and canister of wipes! What a great service! I posted a big thank you on my Facebook page. Thank you again!
Excellent service! When my ordered part arrived at the dealership I was given a phone call. I happened to be in Florida on vacation at the time of the call so I postponed service until the following week. The Van Bortel service team offered to trailer my car from my home, bring it to the dealership for service, and then return the car back to me when finished. (This is a seasonal use only car). In my case the pick up and delivery was free of charge. I have purchased several new corvettes in the past, but only one from Van Bortel Chevrolet. Based on my experience, my next new corvette will mostly like be sourced from Van Bortel. My thanks again to the service team!
Car was brought in at 8 am and serviced with replacement of the pressure relief valves and insulators We were provided with a loaner car for the day Everything was ready when we dropped off our car at 8:00 am Everyone was very helpful and courteous for the pick up of the loaner vehicle. We were told we would be called when our car was done service We were called shortly after 3:00 pm that our car was ready for pickup Delivered the loaner car back to service and was advised keys and paperwork was at front desk Received keys and paperwork and advised car was complete and ready to go Great service overall and happy with the car and no noise in the right rear any longer Thanks for everything
Bonnie - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Eric, we sincerely appreciate your feedback. Each employee is a valued member of the Van Bortel Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Dropped vehicle off in the afternoon of day 1 for warranty transmission issue (2nd occurrence of same problem). Did not receive any updates or status over the next two days. Not a word from the dealer. Nothing. I called on day three and was told the technician was at the dentist so no status could be given at that time but dealer would call me back later. Dealer did not call me back that day. So I called again the morning of day 4 and was told it was still being evaluated. A couple of hours later I received a call that it was done and I could pick it up. I am very disappointed in the service department of Van Bortel Chevrolet. The lack of communication is unacceptable. I really thought I was being played a fool.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.