I came in for my second free oil change and tire rotation. Both of my experiences at the VanBortel Service Center have been exceptional. I will continue to come in for these services even though I'll have to pay for them!! It's a great team! Thank you.
Only in for an oil change and tire rotation, but very happy with it. Waiting room is great, coffee and snacks is a nice treat. DEF fluid price was a bit high, but they gave me the choice on whether to add it or not. Great dealership and I will continue to be a customer there!
Car brought in on 12/22/2018 for check engine light and was advised it was a brake booster code for low vacuum. Technicians had to reset computer as unable to complete by service advisor area. Brought car back after technician's lunch hour and was repaired in about 1-1/2 hours. Light was no longer showing and as yet has not reappeared Was advised if check engine light returns to bring back in and part would need to be ordered to repair the brake booster issue. Good service in good time especially since it was brought in without an appointment.
I had an excellent experience when I purchased my Equinox and every time I’ve brought the car in I was welcomed and provided with great service. The only improvement I would suggest is a “Rapid Service Lane” when all I need is an oil change or similar limited service.
I contacted Mike H. (Business Manager @ Subaru store), because he had sold me tires for my Trailblazer a couple of years ago and they seemed to be wearing out prematurely. Obviously, he is no longer at the Chevy store, but continues to exceed our expectations in service. He contacted the Parts manager & Paul in service on our behalf, and they took the ball from there. I stopped by so Paul could measure the tire depth and he handled getting us new prorated tires under warranty. Thanks again, Paul & Mike!
I would not be leaving a good review were it not for the manager contacting me and being very accommodating regarding issues I was having with my car after it was serviced. It took awhile with much time and frustration but he was fair in the end so I am left feeling good about my experience.