oil change and tire rotation. Took 1 hour and 2 other people that came in after me, 1 for oil change and inspection and 1 for oil change and tire rotation were done before me and gone at least 15 minutes before me.
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
We're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact our team so we can learn more details and discuss options.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Aaron was the corvette technician that provided the service on my 2017 Corvette Grand Sport. He took the time to discuss the service that was completed, and was happy to listen to my questions about my vehicle.
Thank you for your feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Until next time, take care!
We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
Ed was very knowledgeable and answered all our questions. We felt very comfortable and ultimately satisfied with his recommendations. I also appreciated his overall comments about my 2014 Impala. I absolutely love my car. It���s encouraging when a professional recognizes the value of how I have taken care of my car. I have chosen to do all the manufacturer���s recommendations and it���s paid off. I wouldn���t consider any other service business for my 2014 Impala than Van Bortal.
John, we sincerely appreciate your feedback. Each employee is a valued member of the Van Bortel Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Van Bortel Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review! Please let us know if there is anything else we can do for you; we are more than happy to help!
service manager Michelle Wright,tech John Rutkowski and Corvette service manager Rachel Laboda went above and beyond in taking care of the alignment issue on my 2019 Corvette Grand Sport in advising me that they had to contact Chevy Tech Assistance.I was provided with a Chevy vehicle to get home to Grand Island NY from the dealership in Macedon NY no charge.I was kept updated as Tech assistance involvement.I was called when vehicle was completed and was afforded time to speak to the tech John Rutkowski and Michelle Wright as to how the issue was corrected My experience at Van Bortel Chevy was way above my expectations as to their professionalism,product knowledge and eagerness to solve my problem in that they got Tech Assistance involved immediately.I have been telling my many Corvette friends of my experience at Van Bortel Chevy as well as the the prompt technical assistance from Chevrolet. I have become a loyal Van Bortel customer as a result.
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
Previous service I was told by Rene to remind them I would get free oil change next service time. When I mentioned to the man at middle desk when I arrived in July he said nope nothing in record. I said well the gal said I would get free oil cut. In meantime she rapidly left area. Finally he said with completion of service ���here this time it���s free including NYS Inspection and tire rotation BUT this is your LAST Freebie!��� Handed paperwork to me and told me I could leave. Apparently Rene (I believe her name) didn���t have the right to tell me I���d get a free service but she did actually say it directly to me. I believed her but she either lied or had no business telling me that.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and are very sorry that you were treated that way by Mr. Gerega.
It has been recognized by Kitty that his treatment of Van Bortel customers was not stellar and he no longer works at our Service Department.
I would be happy to further discuss your experience and apologize "in person" on the phone with hopes that you consider giving us a second chance at providing you service on your new Traverse.
Please contact me at your convenience, if you would like to chat. My direct line is 585-222-7884.
Corvette taken to dealership on a flatbed truck. Flat tire. Car tire repaired. Stopped back in couple days to pick up. In and out within 10 minutes. Paid bill, received key, car close by and on the road.
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Everyone was professional and courteous. Service was excellent and expedient. Very grateful that VanBortel has clear guidelines regarding safety during COVID-19 that all staff, and most customers we adhering to.