Being my first experience purchasing a vehicle at a dealership, I wasnt sure what to expect. Thankfully I chose to do business with Van Bortel! Chuck and team where completely transparent with me every step of the way. Chuck answered all my questions and did not pressure me into a sale untill I was ready. Shortly after bringing my new vehicle home I noticed that my car didn't sound right when I turned my AC on, so I got ahold of Chuck immediately.Even though it was his day off he made arrangements for me to have it checked out with the service team. Pete, the service team supervisor, got me in the next business day and fixed the malfunction on the spot at no cost to me. Needless to say I am very pleased with how the team at Van Bortel does business with their customers and will definately recommend them to friends and family.